Shipping and Frequently Asked Questions

How long will it take for my order to arrive?

Orders are processed and prepared for shipment within 1-3 business days. Delivery times for orders worldwide, from purchase to shipping, can take 1-3 weeks (business days) unless specified in the product description. Sometimes, we have special sales offering expedited shipping options, for instance, shipping within 8-15 days. Shipping times can be found in the product descriptions for all items and may vary depending on specific products.

 

How does the shipping process work?

HomeSmartLights collaborates with global merchants and top-quality artisans to offer you the best prices and innovative products. This means your order is shipped from global areas.

Due to the direct sourcing from our partners and high demand for many of our products, the delivery of your item(s) may take 1-3 weeks (business days) to arrive. If you've purchased different items, you might receive multiple packages.

If it doesn't arrive right away, don't worry. We provide tracking numbers with every order.

We offer 24/7/365 ticket and email support, just one email away for a rapid response. Feel free to reach out if you need assistance; we're here to help.

 

How can I return a product?

Refer to our Return Policy. If you need further assistance, please email us at info@homesmartlights.com.

 

How quickly do you respond to my messages?

We aim to maintain the fastest response times online. We consistently achieve our best results, responding to queries within 1-3 hours, but we might not always be perfect, so please allow up to 24 hours, particularly on weekends or holidays. We guarantee amazing customer support!